An answer back from Mer-Ko and my reply to them…

I got a reply back from Mer-Kote the other day from my inquiry on warranties…here’s their reply, and following that is a copy of my reply…whew!

I suggest, if you are an owner of Mer-Kote products with an onerous warranty, that you write to them and call, letting them know you are unhappy with being stuck with your applicator and that you want freedom of choice.

See our poll and vote! Let your voice be heard…

——————————————————————————–

From: Susan.Foster@ParexLahabra.com [mailto:Susan.Foster@ParexLahabra.com]
Sent: Friday, February 08, 2008 1:29 PM
To: Bill@Waterproofdeckcoatingadvice.com
Subject: Mer-Ko Warranties

Good Afternoon Mr. Leys –

Your email submitted to MerKrete via their web site was forwarded to me today for response. In the future, please forward all inquiries relating to Mer-Ko systems to infomer-ko@parexlahabra.com as noted on our web site. This will ensure a timely response.

With regard to your questions about Mer-Ko’s warranty program, warranties presently being issued have no impact on previously issued warranties. The terms of the new warranties are as noted in the documents posted on the web site.

I hope this clarifies the issue for you. Please let me know if you have any additional questions.

Susan
02/08/2008

Susan Foster
Business Manager, Mer-Ko
ParexLahabra, Inc.
4125 E La Palma Ave., Suite 250
Anaheim, CA 92807
Office: 714-778-2266

Hi Susan,

Thanks for your reply.
So if I understand correctly, a customer whose warranty states that the original applicator must reseal the deck every 3 years is absolutely obligated to have to use that applicator in the future for reseal work, even if they have a legitimate bid that is lower from another authorized Mer-kote dealer and despite the lifting of this restriction on new warranties?
Isn’t that a restriction that might be a Moss-Magnuson issue that restricts a consumers right to a competitive market? The major complaint I get from clients that have Mer-Kote products is that they feel their applicator is taking a big advantage over them with that clause hanging over their heads and hitting them with big bills for normal clean and reseal work.
Thanks,
Bill Leys

Advertisement